Frequently Asked Questions

Product Questions

1.What is onlinelabservice Q&A detail ?
onlinelabservice Q&A contains simulated exam questions with the most accurate answers. With our Q&A you should be able to pass the certification exam. More information can be found on our products page.

2.Can I pass an exam with onlinelabservice Q&A only ?
Yes, it is possible.

3.Are your updates free ?
After you buy our products, we will offer free update in one year. After one year the product is considered expired and is removed from the member zone.

4.Is it possible to extend the update period of an expired product ?
Expired products can be repurchased at 50% discount from within your member zone.

5.How often are your products updated ?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.

6.How do I know that there has been an update ?
There are several ways:
The New Releases section on examcollection.onlinelabservice.com.You will notice the rapid updates here. onlinelabservice makes several updates every day.
Status on a purchased product can be found on the download page in the member zone.
Date of latest release can also be found on the products page.
onlinelabservice also sends out information on updates on a regular basis in onlinelabservice newsletter, usually once every one weeks. Registered onlinelabservice users receive the Newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam.

7.Your products sound interesting, but I’d like to try before I buy. Do you have any demos ?
Yes we have. On our samples page you will find examples of our Q&As. There are samples of some exams from all the certificates we cover. Further requests for samples can be provided. Please, contact us to submit your questions and state which sample you would like to receive.

8.I want a sample of another onlinelabservice product. Is this possible ?
Yes, we can provide samples of all our products. Just mail your sample request to tell us your questions and you will reveive any sample you want promptly.

9.What is the quality of the onlinelabservice products ?
Our products cover almost all the knowledge points in the training materials.

10.How is the quality of the onlinelabservice products achieved ?
onlinelabservice experts, including Symantec,IBM,Comptia,HP,CCNP,etc. verify the answers. We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.

11.I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do ?
Feedback on specific questions should be send to our after-sale team. You should state:
1. Exam code and version.
2. Order number.
3. Login ID(Email).
We will answer your feedback promptly.

12. Does onlinelabservice provide simulations/ labs in Q&A products?
Yes, we do! Lab or Simulation related questions that will form the part of Real Exam are already included in the Q&A Product. For perfectionists we offer Lab Preparations which should be purchased where available for Preparations.

Purchase Questions

1.How do I pay for the products ?
Most customers use online payment with credit card. If no credit card is available, Bank Wire can also be used.

2.Do you share your customer information database with any third parties ?
At onlinelabservice we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The email you receive is only come from us, and you can inform us at anytime if you want to be removed from our mail list.

3.How do I make an online purchase ?
Select the appropriate products from the onlinelabservice products page. Add them to your shopping cart. Select Purchase Items.
If this is the first purchase at onlinelabservice and you are not a registered user, you will be register yourself at onlinelabservice.
After the purchase the products can be accessed from your Member Zone.
If you want more detailed instructions, please mail to our sale team.

4.I am not able to add products to my Shopping Cart. What is wrong ?
Ensure that your cookies are enabled. To be able to make online purchases at onlinelabservice cookies must be enabled.

5.How are the goods delivered ?
Instant Download, Our system will send you the products you purchase in mailbox in a minute after payment. All purchases are downloaded from the website or by E-mail. (If not received within 12 hours, please contact us. Note: don’t forget to check your spam.)

6.How do I return the products I have purchased ?
As all products are delivered in digital format it is not necessary to return the goods.

7.How do I ask for a refund ?
Contact Us

8.How do I cancel a purchase ?
Contact Us

9.How long does it take for you to respond to my emails ?
In our working time, we will send the exam to you in 10 minutes. In our non-working time, we will send the exam to you ASAP, no later than 24 hours. Our working time is:GMT+8: Monday- Saturday 8:00-22:00 ,GMT: Monday- Saturday 0:00-14:00.